International exchange and return policy
We will exchange the product within 14 days after receiving your return package. The exchange will be for a product of equal or lesser value to the returned product. If the product is not available, we will offer you a credit voucher valid for one year at the Suncoo e-shop.
N.B.: You may not ask for an exchange and a refund at the same time. By default, a credit voucher will be issued for any remaining items.
If you return a defective product or a shipping error related to Suncoo, we will take care of the return and we will refund the entire order, including freight charges. Any request for support for the return costs must be made to the customer service beforehand so that it transmits a prepaid return voucher. No reimbursement of the costs of retry will be made after the fact.
We will refund the price of the product within 30 days. For this to happen, simply download the return form here.
Under no circumstances may an item purchased on the website be exchanged at or returned to a shop or franchise.
Only items in their original condition (packaging + the item having not been worn, altered or washed etc.) will be refunded. Should these conditions not be met, the package will be returned to sender.