TERMS & CONDITIONS

Preamble

The website www.suncoo-paris.com (here in after referred to as the « Site »), is published by SUNCOO GROUPE SAS, whose Head Office is located 62 rue La Boétie, 75008 Paris.
Identified at the Paris Trade and Companies Register under the number 498 720 044. Intra-Community VAT number FR37498720044.
Exclusive licensee of the brand's web operating license (hereinafter referred to as "SUNCOO").

Anyone making a purchase on the site suncoo-paris.com (hereinafter referred to as the "Customer")
The Customer hereby expressly declares that he is an individual, a natural person, a non-professional or a merchant, that he is an adult or has parental authorization and that he has the full legal capacity to contract and perform an online order on the site suncoo-paris.com
The Customer and SUNCOO agree together that their relations are governed exclusively by these Terms and Conditions of Sale.
In this regard, the Customer acknowledges that any order validated by "double click" implies irrevocable acceptance of these Terms and Conditions of Sale. This validation of the Customer associated with the authentication and non-repudiation and protection of the integrity of messages is the manifestation of the unequivocal will of Parties deemed as signatories to the distance selling act.

SUNCOO reserves the right to adapt or modify at any time these Terms and Conditions of Sale. Each order will be deemed subscribed under the terms of the GTC in force on the day of its placing on the site suncoo-paris.com the date of posting of the GTCs effective date.


For any question relating to an online purchase, the Customer may contact SUNCOO Customer Service.
• Or, directly on the site, through the forms of contact by accessing his personal space in the heading "My Account",
• By phone on +33 (0) 1.42.86.90.54, from Monday to Friday from 9.30am to 1pm and from 2pm to 6pm
• By mail to the following address: 62 rue la Boétie 75008 Paris.

Article I - The product

In accordance with Articles L. 111-1 and L. 111-3 of the Consumer Code, the essential characteristics and prices of the products offered for sale by SUNCOO are available on the Site.

SUNCOO takes the greatest care in the presentation and description of its products to best satisfy the information of the Customer. However, it is possible that non-substantial errors may appear on the Site, which the customer recognizes and accepts. The information is provided for information only.

Similarly, the photographs on the Site are not contractual.

In any case, in case of non-compliance of the product delivered with respect to its description on the Site, the Customer may either exercise his right of withdrawal or implement the guarantee of conformity of SUNCOO, which will then proceed, if necessary and at its discretion, either the exchange or the refund of the price (in whole or part) possibly invoiced.

The Customer receives the information provided for in Articles L. 121-8 and L. 121-19 of the Consumer Code, before and after the conclusion of the sale and in particular by means of the present G.T.C.

Article II - Order

Order taking on the Site is subject to compliance with the procedure put in place by SUNCOO, concretized by a succession of different stages that the Customer must follow to validate his order. The Customer will have the opportunity, before finalizing his order, to check the details of it and its total price, and correct any errors, before confirming it to express its acceptance.
Any order confirmed by the Customer constitutes a sales contract and acceptance of all the stipulations herein.
In accordance with Article L. 122-1 of the Consumer Code, SUNCOO may refuse any order from a Customer if it is abnormal, passed in bad faith or for any other reason, especially if there is a dispute with the Client or an incident relating to the payment of a previous order or which would contravene the provisions hereof. In this case, SUNCOO will inform the Customer by e-mail. If the Customer fails to correct the erroneous or contrary to these G.T.C., SUNCOO reserves the right not to process his order.
A confirmation e-mail summarizing the order (products, price, availability of products, quantity ...) will be sent to the Customer by SUNCOO without delay, once the order has been validated by the Customer.
For this purpose, the Customer formally accepts the use of email for the confirmation of the content of his order. In any case, the invoices are delivered upon delivery, in paper form or in electronic format (PDF).
SUNCOO undertakes to honor the order within the limit of available stocks and within 48 hours (excluding weekends and public holidays) the order.
However, we inform you that this time of preparation can be lengthened in case of strong period of activity. In the absence of availability of the ordered item (s), SUNCOO undertakes to repay it (s).

Article III - Prices and payment terms

1 - DETERMINATION OF THE PRICE The price of the products sold on the Site is indicated respectively by article and reference. The prices of the products are indicated in euros, all taxes included, except participation in the shipping costs. The total price of the order (taxes not included outside EU / shipping included) is indicated in step N ° 5 of the payment.
SUNCOO reserves the right to change prices at any time. The products will be billed based on the rates in effect at the time of registration of the order, subject to availability. Any telecommunications costs inherent to access to the Site remain the sole responsibility of the Customer. The duration of validity of the offers and prices is determined by the updating of the Site.
SUNCOO will not refund any price difference between the time the order was placed and a subsequent price decrease.

2 - TERMS OF PAYMENT The products are payable on the day of the actual order. Payment of purchases is made:

• Carte bancaire: The Customer accesses the 3D Secure payment system made available by the bank, which ensures the security and registration of the payment order. The Customer confirms that he holds the credit card to debit and that the name on the credit card is actually his. The Client communicates the sixteen digits and the expiry date of his credit card, as well as, where applicable, the numbers of the visual cryptogram. For the finalization of the payment, obtaining a security code is necessary. The customer receives it: by e-mail, by phone or SMS, he must therefore ensure that his contact information is fully informed by his bank. In this regard, the Customer expressly acknowledges that the communication of his credit card number to SUNCOO debit authorization of his account up to the amount of products ordered and all taxes included. In accordance with Article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable. SUNCOO implements all means to ensure the confidentiality and security of the data transmitted on the Site.

• PayPal: This solution allows you to pay online without communicating your financial information during the transaction, they are protected and encrypted. You have the possibility to make your purchases by entering only PayPal's email and password or to pay directly with your credit card without creating an account. In case of cancellation of the order, the PayPal account will be automatically credited. In case of cancellation or breakage of the item (s) ordered (s), the amount will be partially or completely refunded to the PayPal account. Learn more about PayPal.
The data recorded and kept by SUNCOO constitutes the proof of the order and all the past transactions. The data recorded by the payment system is proof of financial transactions.

3 - FIGHT AGAINST FRAUD

SUNCOO reserves the right to check the validity of the payment, before the order is shipped, by any means it deems necessary (including identity documents, proof of address, etc.).
 

Article IV - Delivery

The Customer chooses one of the delivery methods offered on the Site when placing the order :
  
The shipment is made to the delivery address indicated by the Customer when ordering, it being specified that this must be the address of residence or work of the Customer or any other natural person of his choice. Delivery can not be made to PO boxes.
The amount of delivery charges depends on the amount of the order and the delivery method chosen by the Customer. The amount of the delivery costs is indicated to the Customer before the validation of the order.
In order for the delivery times to be respected, the Customer must ensure that he has communicated to SUNCOO, before the validation of his order, exact and complete information concerning the delivery address (such as, in particular and without limitation: street, building, staircase number, access codes, names and / or intercom numbers, special delivery instructions, etc.).
For the So Colissimo range the indicated deadlines are indicative, they correspond to the average time of treatment and delivery. For Chronopost and TNT, the carrier undertakes to deliver within 24 hours in France only, provided that the details provided are accurate and complete.
Deliveries are made during the week (excluding Sundays, public holidays, strikes and bad weather).
The times indicated are indicative times, corresponding to the average time of treatment and delivery. SUNCOO, can not be held responsible for the consequences due to a delay of routing not being of its fact.


COLISSIMO

This carrier service is only available for Mainland France, Monaco, Corsica and Belgium.
Your package is delivered to you personally or delivered to your mailbox. If its size does not allow a mailbox, it will be available in the post office to which you are attached. You have 10 working days since the arrival of your package in post office to come to withdraw it. After this time, we will be returned.
In any case you will be notified by e-mail.
A return of the package by SUNCOO can be considered at the request of the customer.
Your parcel is delivered to you at a shop near your address. 4200 retailer of the PICKUP network, La Poste group, near your home, your place of work or your holiday, from which you wish to be delivered.
You will be informed of the availability of your package by email. You have 10 working days to withdraw it. After this time your parcel will be returned to sender.
A return of the package by SUNCOO can be considered at the request of the customer.


COLISSIMO INTERNATIONAL

Delivery is within 5 to 14 working days depending destination.
In case of absence, a notice of distance is left in the mailbox of the recipient, it indicates the coordinates of the post office where to remove the package.
The recipient has 15 consecutive days to recover it, after this period, the package will be returned. Upon receipt, a refund will be made, the customer will be notified by email.
Customs fees are the responsibility of the customer.


TNT

This carrier service is only available for Mainland France and Corsica.
The carrier agrees to deliver the package before 13h for any order placed on the site the day before 14h (excluding weekends and holidays). The delivery time for Corsica is 48 hours.

You will be able to follow the delivery of your order by logging into your account, in the "Orders" section.
Or :
You can log on to the site http://www.tnt.fr/suivrecolis, by retrieving the tracking number in the detail order of your customer account.
The customer has 10 days to withdraw his parcel. After this time, it will be automatically returned.


The deadlines for each carrier are as follows:
> Colissimo home: 2 to 5 days (Monday-Saturday)
> Colissimo relay points: 3 to 7 days depending on the opening time of the relay point
> International Colissimo: 5 to 14 days depending on destination
> TNT France: 24-48h

Article V - Right of withdrawal

In accordance with the provisions of Article L. 121-21 of the French Consumer Code, the Private Customer has a right of withdrawal which he can exercise without cause within fourteen (14) clear days from the date of delivery of the order which will be exerted by the return at its expenses of the new products (in their packing of origin, unworn, unwashed). Return the package to the following address :

SUNCOO GROUPE – CUSTOMER SERVICE

CARRYLOG
10 rue Jean-Pierre Timbaud
95190 GOUSSAINVILLE
FRANCE

SUNCOO will refund to the Customer the sums already paid (including shipping costs), excluding the costs of return, under the conditions set out in the following Article VII.

Article VI - Reimbursement

The customer has 30 days after the receipt of the parcel to return the item (s) ordered (s).
To do this, he must download the return form.
It must be duly completed and attached to the item (s) to be returned as is (Unworn, unwashed, unretouched) with their original label (s) and packaging to the following address :

SUNCOO GROUPE – CUSTOMER SERVICE

CARRYLOG
10 rue Jean-Pierre Timbaud
95190 GOUSSAINVILLE
FRANCE

For France and Belgium : the amount of €3 corresponding to the return shipping costs will be deducted from your refund.

The refund will be made according to the same method of payment chosen by the Customer at the time of his order.
The return costs for them are expressly the responsibility of the Customer, who recognizes and accepts it by adhering to the present G.T.C.
Any request to cover the costs of returns in the event of a defect or shipping error must be made to customer service beforehand so that it sends a return slip. No refund of return costs will be made after the fact.
No exchange is made, the items are refunded. The customer is invited to place a new order.

For purchases made in stores:
No refunds possible.
The customer has 30 days to make an exchange.

Article VII - After Sales Service

In addition to the commercial or legal guarantee, the Customer always has the possibility to contact customer service to answer questions about the use of a product, its maintenance or the order of a part that has become defective.

Article VIII - Guarantees

The stipulations of the present G.T.C. are without prejudice to the legal warranties, and in particular the guarantee against hidden defects referred to in articles 1641 and following of the Civil Code.
Articles L.211-4 of the French Consumer Code: The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it has been charged to it by the contract or has been carried out under its responsibility.
Article L.211-5 of the Consumer Code:
To be in conformity with the contract, the property must :
1/ Being fit for the usual use of a similar good and, where appropriate :
- Correspond to the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model;
- Present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;
2/ Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.
Article L.212-12 of the Consumer Code : « The action resulting from lack of conformity is prescribed by two years from the delivery of the goods. »
Article 1641 of the Civil Code : « The seller is bound by the guarantee for reasons of hidden defects of the thing sold which render it unfit for the use for which it is intended, or which diminish so much this use, that the buyer does not would not have acquired, or would have given a lower price, if he had known them. »
Article 1648 para. 1st of the Civil Code : « The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defec. »

Article IX - Duration

These Terms and Conditions apply for the duration of online services and products offered by SUNCOO.

Article X - Applicable law

Any order implies full acceptance of the customer G.T.C.
These G.T.C. are governed by French law.
In case of dispute, only the French Courts will be competent.
In case of difficulty or claim on the occasion of an order, the Customer may contact the Customer Service to find an amicable solution.

Article XI - Computer provisions an freedoms

If you make a donation, in its capacity as responsible, Un Rien C'est Tout - Association 1901 - 30 rue Desse, 33000 Bordeaux, 
executes to the processing of your personal data exclusively for tax receipt emission and the management of the intended gift designation according to the project you selected. It is not possible to apply the right of withdrawal or refund regarding with the donation, if you decide to return a partial or the entire order.

The information collected by SUNCOO during an order from the Customer is necessary for the management of the transaction and, for this purpose, may be communicated in whole or in part to the SUNCOO service providers involved in the execution of the order.
The Customer is informed that this same personal data may also be collected by an organization in charge of the analysis of orders and the fight against credit card fraud.
In accordance with the provisions of Law No. 78-17 of January 6, 1978, known as "Informatique et Libertés", the Customer has at any time a right of access, rectification, modification and deletion of personal data on whether they are inaccurate, incomplete, equivocal or out of date.
Subject to your consent, the collection of your personal data may also allow you to receive our newsletters, promotional offers or commercial site.
The Customer also has the right to oppose, for legitimate reasons, that personal data concerning him are subject to processing. Such an opposition will however make it impossible to execute the order.
The Customer can exercise these rights by sending a postal letter with proof of identity to the following address :
SUNCOO – Service clients
62 rue la Boétie
75008 Paris.

Article XII - Retention an archiving of transactions

The filing of purchase orders and invoices is carried out on a reliable and durable support so as to correspond to a faithful and durable copy in accordance with Article 1348 of the Civil Code.

Article XIII - Cookies

During the consultation of the site, information relating to the browsing of Customers may be saved in "Cookies" files installed on their terminal (computer, tablet, smartphone). These cookies are issued by SUNCOO in order to facilitate navigation on the site and allow to recognize the browser of the Customers when they are connected to the Site.
These cookies are issued in order to:
- Establish attendance statistics (number of visits, page views, abandonment in the order process)
- Adapt the presentation of the Site to the display preferences of the terminals,
- Store information entered in forms, manage and secure access to reserved and personal areas such as the Customer account and manage the shopping basket.
- SUNCOO reserves the right to implement cookies in the Customer's computer during visits to the Site.
A cookie is a small file that is sent to the Client's computer and stored on his hard drive. If the Customer is registered with SUNCOO, his computer will store a cookie identifier that will save time each time he returns to the SUNCOO site because he will remember the email address of the Customer.
A cookie does not identify the Client but is intended to report any previous Customer visit to the Site to help SUNCOO customize its services.
The Customer can make settings so that cookies are disabled and prevent cookies from being installed, without his express consent, in his computer. Any setting implemented by the Customer may change the browsing on the Internet and the conditions of access to certain services of the Site requiring the use of Cookies.
The Customer can express and modify at any time his wishes regarding cookies, by the means described below.
The Site uses third-party computer applications that allow the Customer to share Site content with other people or to let other people know about the content of the Site. (Social networks such as Facebook, "Google +", "Twitter", etc.). When the Customer consults a page of the Site containing a "Share" or "Like" button, his browser establishes a direct connection with the servers of the social network concerned. If it is connected to the social network during its navigation, the application buttons are used to link the pages consulted to his account. If he interacts by means of plug-ins, for example by clicking on the "Like" button or leaving a comment, the corresponding information will be transmitted to the social network concerned and published on his account. If the Customer does not want social networks to link the information collected through the Site to his account, he must disconnect from the relevant social network before visiting the Site. SUNCOO is in no way responsible for the content or operation of any of the social networks, including those that may be linked to the Site.

Click here for more information on the Cookie Management page.

Article XIV- Intellectual property

All elements of the site whether visual or sound, including the brand, the logo, texts, photos, videos and the domain name, are protected by copyright, trademark law or patents. The Publisher of the site holds an exclusive license and exploitation contract granted by their owner. As such, and in accordance with the provisions of the Intellectual Property Code, only the use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code.
Any total or partial reproduction of the site or one of its audio, visual or text content is strictly prohibited unless express written agreement and prior.